QUICK ANSWERS
Frequently Asked Questions
What buyers want to know about our sneakers, sourcing service, custom work and shipping.
Where is Jokers Soles located?
Jokers Soles is based in Shakopee, Minnesota and serves customers across the Twin Cities. We are an online and service-area business, not a walk-in retail storefront.
Are Jokers Soles sneakers authentic?
We carefully source inventory, examine the item and stand behind what we sell. Listings show the actual pair and include honest condition information.
Do shoes come with the original box?
The listing states whether the original retail box is included. Shoes without it are still packed and shipped in a protective shoe box.
Do you sell new and pre-owned sneakers?
Yes. Inventory may include brand-new, new-without-original-box and pre-owned pairs. The listing explains which applies.
What is The Shoe Hunter?
It is our personal sourcing service. You provide the shoe, size, condition and budget; we review the request and, if accepted, hunt for a qualifying pair.
Do I pay to submit a Shoe Hunter request?
No. Submit first. If accepted, you receive deposit instructions and terms. The $100 sourcing deposit is credited toward an approved purchase.
Can Jokers Soles create custom sneakers?
Yes. Custom work begins with your idea, theme and preferred base shoe. Scope, price and timing are confirmed before work begins.
Does Jokers Soles ship nationwide?
Yes. Current inventory is available through eBay with secure checkout, shipping and tracking.
Can I order custom basketball shoes?
Tell us the exact model and whether the shoes are for playing, casual wear or display. We discuss materials and feasibility before agreeing to artwork on performance footwear. Custom painting does not promise improved athletic performance. Discuss your custom pair.
Do I need a finished design to request custom sneakers?
No. Share your theme, colors, story or reference images. Jokers Soles works with you on the concept and design direction, and Grant brings the agreed artwork to life by hand. Discuss your custom pair.
Do you make custom sneakers for Minnesota and Twin Cities customers?
Jokers Soles is based in Shakopee, Minnesota and serves the Twin Cities and customers nationwide. We are an online and service-area business without a walk-in storefront. Contact us to discuss your project and arrangements. Discuss your custom pair.
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